Committed to Service Excellence

Delivering the products you need is just the beginning. DNOW goes beyond to deliver service that allows you to achieve optimization, efficiency and productivity. We are the industry’s preferred supply-chain partner, because the customer comes first. Always.

Customer Priority One

A global initiative whose sole purpose is to strengthen and support our culture of superior customer service. We are committed to:

  • Understanding our customers’ needs and exceeding their expectations
  • Creating a business where our customers choose us because of our service
  • Being rewarded for our services through lasting customer relationships

“Customer Priority One is our commitment to customer service excellence. It is something that we don't just say: it's something that we live and we breathe every day, as our customers really are Priority One.” Scott Hauck – President Energy Branches


Customer Priority One Purpose

To deliver within DistributionNOW a global culture and service
environment where the Customer is Priority One and DistributionNOW
is rewarded by being the industry's preferred supply chain partner
fueling sustainable and continuous growth for all stakeholders.


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